Please read these terms carefully before using Zingoor CRM.
By creating an account or using any part of the Zingoor CRM service, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the service.
You may use our Service only if:
When you register, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you discover unauthorised access, you must notify us immediately at support@zingoorcrm.com.
One email address may only be associated with one User account. Sharing credentials among multiple individuals is not permitted.
ZingoorCRM provides a cloud-based task management and CRM platform as a Software-as-a-Service (SaaS). We reserve the right to modify, improve, or discontinue any feature of the Service at any time, with or without notice, provided that material changes to paid features will be notified in advance.
The Service may include integrations with third-party services (e.g., Google, Microsoft, Zapier). Your use of those integrations is also governed by the respective third party's terms and policies.
All paid subscriptions are billed on an annual basis. Payment is due in full at the start of each billing cycle. We do not currently offer monthly billing, though this may change in the future.
All listed prices are exclusive of applicable taxes. GST (Goods and Services Tax) will be added to invoices for Indian customers as applicable. International customers may be subject to VAT, sales tax, or other local taxes. The applicable tax will be calculated and displayed at checkout before you confirm payment.
Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. We will send a renewal reminder email at least 14 days before the renewal date.
Payments are processed by our third-party payment gateway partners (Sabpaisa and/or Stripe). We do not store your payment card details. By providing payment information, you authorise us to charge the applicable subscription fee through our payment processor.
If a payment fails, we will notify you by email. If payment is not received within 7 days of the due date, we may suspend your account. If payment is not received within 30 days of suspension, we may terminate your account and delete your data as per our data retention policy.
Tax invoices are issued electronically upon successful payment and are available for download from within your account settings. For enterprise/business plan customers requiring purchase order-based invoicing, please contact us at billing@zingoorcrm.com.
Pricing Discretion: ZingoorCRM reserves the exclusive right to change, modify, add to, or discontinue any plan, pricing, feature set, or promotional offering at any time. Prices displayed on our website are subject to change at our sole discretion.
If we increase the price of your current subscription plan, we will notify you by email at least 30 days before the new price takes effect. The new price will apply at your next renewal date. If you do not agree with the new price, you may cancel your subscription before the renewal date.
Price reductions, promotional pricing, or new plan introductions may occur without advance notice.
We reserve the right to add, remove, or modify features within any plan. If we remove a material feature from a paid plan, we will notify affected subscribers at least 30 days in advance and, at our discretion, may offer alternatives, compensatory credits, or the option to cancel with a prorated refund for any unused period.
You may upgrade your subscription to a higher tier at any time. The price difference will be prorated for the remaining period of your current billing cycle and charged immediately.
You may downgrade your subscription to a lower tier. Downgrades take effect at the next renewal date. No prorated refund is issued for the remainder of the current billing period. You are responsible for ensuring your usage (users, tasks, storage) falls within the limits of the lower plan before the downgrade takes effect.
If we discontinue a plan you are subscribed to, we will notify you at least 60 days in advance and migrate you to a comparable plan or offer you the option to cancel with a prorated refund.
We offer a free trial on an approval basis. Trial accounts are activated at the sole discretion of ZingoorCRM. There is no obligation to approve any trial request. During the trial:
Trial data is retained for 30 days after the trial expires, during which you can subscribe to continue using the service. After 30 days, trial data is permanently deleted.
You agree to use the Service only for lawful purposes and in accordance with this Agreement. You must not:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.
You retain full ownership of all Content you create, upload, or import into the Service. ZingoorCRM does not claim any intellectual property rights over your Content.
By uploading or submitting Content, you grant ZingoorCRM a limited, non-exclusive, royalty-free licence to store, display, and process your Content solely for the purpose of providing the Service to you.
You may export your data at any time from within the application. We provide export in CSV and/or JSON format.
We process your personal data in accordance with our Privacy Policy. For business customers, we act as a data processor on your behalf for any personal data of your team members and contacts stored in the Service.
The Service, including its software, design, features, logos, and trademarks, is owned exclusively by ZingoorCRM and is protected by applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.
You may not reproduce, distribute, modify, or create derivative works of any part of the Service without our prior written consent.
Each party agrees to keep confidential any non-public information received from the other party in connection with the Service. ZingoorCRM employees are bound by confidentiality obligations regarding access to customer data. Customer data is never accessed by ZingoorCRM staff except as necessary to provide support (and only with your consent) or as required by law.
We target a service availability of 99.5% uptime per calendar month, excluding scheduled maintenance and events outside our control. Scheduled maintenance will be notified in advance via email or in-app notice where feasible.
ZingoorCRM does not guarantee uninterrupted or error-free service. The Service is provided on an "as is" and "as available" basis. We are not liable for losses resulting from service outages, data loss, or delays.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ZingoorCRM, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
You may cancel your subscription at any time from within your account settings or by contacting support@zingoorcrm.com. Cancellation takes effect at the end of your current billing period. No refunds are issued for unused periods except as provided in our Refund Policy.
We may suspend or terminate your account immediately if:
We will use reasonable efforts to notify you before termination unless the circumstances require immediate action.
Upon termination, your right to access the Service ceases immediately. Your data will be retained for 30 days after termination, during which you may request an export. After 30 days, all data is permanently deleted. ZingoorCRM is not liable to you or any third party for any consequences of terminating your account.
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days of written notice, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be India. Proceedings shall be conducted in English.
Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction in India.
We may update these Terms from time to time. When we make material changes, we will:
Continued use of the Service after the revised Terms take effect constitutes acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.
For any questions about these Terms of Service, please contact us: