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Field work that stays organised

Take service requests from call or walk-in, attach them to the right customer, site and asset, assign technicians, and close the loop with job sheets and MIS — without drowning in WhatsApp forwards.

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Why Service with Zingoor

From request to done, in one desk

Attention queue

See what needs action today — open requests, SLAs and follow-ups in one board.

Customers & sites

Store service customers with multiple locations so jobs land on the right address.

Assets & units

Keep a register of machines and units against each site — history travels with the asset.

Statuses & ownership

Clear workflow from new request to closed — with who owns the next step.

Printable job sheets

One-tap printable sheets for the field engineer — details without the laptop.

Service MIS

Counts and trends leadership can use — without exporting candidate-style lists.

Desk & field

A queue your team can trust

New requests, in-progress jobs and waiting-on-parts states stay visible. Managers see the board; engineers see their assignments. No more “who has this ticket?” in a group chat.

  • Service request list with filters
  • Customer / site / asset linkage
  • Technician-friendly job sheets
À la carte

Switch on Service when you need it

Some tenants run Service Desk as their primary module. Others add it beside Sales CRM or Enquiries. You only pay for the seats that need it.

  • Works alone or with Sales CRM
  • Same login & India-hosted data
  • Connect WhatsApp when you want messaging
How it works

Up and running fast

1

Log the request

Capture the customer, site, asset and problem — from phone, walk-in or form.

2

Assign & schedule

Put it on the right technician with a clear status.

3

Work the job

Print a job sheet; update status as parts and visits progress.

4

Close & report

Mark done and see the day’s MIS without spreadsheet archaeology.

Built for Indian service businesses: AMC shops, IT service desks and equipment teams that need a real queue — not a CRM pipeline dressed up as tickets.

Better together

Works well with

Sales CRM & Work

Leads, pipeline, tasks and projects — the core cockpit.

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Enquiries

Capture website & landing-page leads into one inbox — convert to deals when Sales is on.

Learn more

WhatsApp Business

Send, receive & automate on the official WhatsApp Business API.

Learn more

Attendance

GPS geofence Mark IN/OUT on mobile — multi-site, device bind, hours reports.

Learn more
Questions, answered

Service Desk FAQs

It is the operations desk for after-sales and field work: customers and sites, asset/unit register, service requests with statuses, technician assignment, printable job sheets and service MIS — separate from the sales pipeline.
Computer AMC teams, equipment service companies, facilities, and any business that takes repair or on-site jobs and needs a clear queue — not a spreadsheet.
No. Service Desk is its own à-la-carte module. You can run Service alone, or alongside Sales CRM, Enquiries and WhatsApp.
Yes. Each request can produce a printable field job sheet so the engineer has customer, asset and work details without logging into a laptop on site.
À la carte — per user for the seats that need Service, billed annually with the rest of your ZingoorCRM plan. Request a demo and we quote to your team size.

Ready to see Service Desk live?

Get a guided demo and a price for exactly the modules you switch on.

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